AIRACER CREDITS POLICY

1. Overview

This Airacer Credits Policy governs service credits issued by Airacer to customers for use toward eligible future Airacer services (“Airacer Credits”).

Airacer Credits may be issued in connection with service adjustments, customer accommodations, promotions, goodwill gestures, service recovery, or other non-refund circumstances determined by Airacer.

This Policy does not apply where a Customer is otherwise entitled to receive a cash refund and elects to convert that refund into credit. Any such Refund Credit, if offered, will be subject to separate written terms.

Airacer Credits are intended solely for use toward eligible Airacer services and are not offered as a general-purpose payment product.

Unless otherwise stated in writing, all Airacer Credits are subject to this Policy together with any specific terms communicated when the Credit is issued.

2. Types of Airacer Credits

Airacer may issue different types of Airacer Credits, including:

Service Credits
Promotional Credits
Goodwill Credits
Service Recovery Credits
Complimentary Credits
other non-refund service-related Credits

Different Credits may be subject to different validity periods, usage restrictions, eligible services, booking requirements, or other conditions.

Any specific terms applicable to a particular Credit will be communicated to the Customer when the Credit is issued.

3. Nature of Airacer Credits

Airacer Credits are service credits that may be applied toward eligible future charter bookings or other eligible services arranged directly through Airacer.

Airacer Credits:

are not available for purchase by Customers;
cannot be independently funded, loaded, or topped up by Customers;
do not earn interest, investment returns, or other financial returns;
cannot be withdrawn through a bank account, ATM, payment card, payment network, or similar mechanism;
cannot be used to transfer funds or value between Customers;
cannot be used to purchase goods or services directly from third-party merchants;
are not redeemable for cash, except where required by applicable law; and
may only be used in accordance with this Policy and the specific terms applicable to the Credit.

Airacer Credits are intended solely as credits toward eligible Airacer services and are not designed to function as a deposit account, payment account, investment product, wallet, or general-purpose payment instrument.

4. Issuance

Airacer Credits may be issued by Airacer at its discretion in connection with service adjustments, customer resolutions, promotions, goodwill gestures, service recovery, or other non-refund arrangements.

Customers may not purchase Airacer Credits or add funds to an existing Airacer Credit balance.

Airacer Credits may not be created by depositing, pre-funding, or transferring money to Airacer for future use.

The amount, permitted use, validity period, eligible services, and other conditions applicable to a Credit may vary depending on the circumstances under which it was issued.

Issuance of a Credit in one instance does not create an obligation for Airacer to issue the same or similar Credit in the future.

5. Refunds and Customer Funds Excluded

This Policy does not apply to:

cash refunds otherwise owed to a Customer;
funds prepaid or deposited by a Customer for future services;
unused Customer funds held in connection with a specific booking;
Customer-funded account balances;
amounts transferred to Airacer for safekeeping or future spending; or
any other Customer funds that are not independently issued by Airacer as a non-refund service Credit.

Airacer will not characterize Customer funds or an otherwise payable cash refund as a Promotional, Goodwill, Service Recovery, or Complimentary Credit solely for purposes of applying this Policy.

Any arrangement under which a Customer voluntarily elects to receive credit instead of an otherwise payable cash refund will be governed by separate written terms.

6. Eligible Use

Airacer Credits may only be applied toward eligible charter bookings or other eligible services arranged directly through Airacer.

Use of Airacer Credits remains subject to:

aircraft availability;
operator approval;
applicable booking terms;
payment deadlines;
any applicable minimum booking amount; and
any restrictions communicated when the Credit was issued.

Airacer Credits do not guarantee aircraft availability, future pricing, or confirmation of any booking.

If the total cost of an eligible booking exceeds the available Credit balance, the Customer must separately pay the remaining amount using a payment method accepted by Airacer.

7. Excluded Bookings and Charges

Airacer Credits may not be used toward any Empty Leg flight.

Unless otherwise expressly stated in writing, Airacer Credits may also not be applied toward third-party or pass-through charges, including:

taxes and Federal Excise Tax;
international taxes;
airport or FBO charges;
ground handling;
de-icing;
permit fees;
pet or cleaning fees;
catering;
payment processing fees;
wire fees; and
other third-party costs.

Additional restrictions may apply to a specific Credit if disclosed when the Credit is issued.

8. Partial Use and Remaining Balance

If an eligible booking uses only part of an available Airacer Credit, the remaining balance may continue to be available for future eligible use, subject to the applicable terms and any lawful validity period.

If multiple Credits are available, Airacer may determine the order in which Credits are applied, subject to any specific terms applicable to those Credits.

9. Non-Transferability

Unless expressly approved by Airacer in writing and permitted by applicable law, Airacer Credits are issued to the specific Customer or account identified at issuance.

Airacer Credits may not be:

sold;
assigned;
traded;
exchanged;
transferred for value;
gifted;
combined with another Customer’s Credit balance; or
used to transfer funds or value from one Customer to another.

Airacer may require verification of the Customer or account before allowing Credits to be used.

10. Validity and Expiration

Any applicable validity period or expiration date will be communicated when the Airacer Credit is issued and will be subject to applicable law.

Unless otherwise stated in writing, where a lawful expiration date applies, the Customer must confirm an eligible booking before that expiration date. The flight itself may take place after that date.

Airacer will not impose an expiration period where doing so would be prohibited by applicable law.

11. Customer Cancellation

If a booking made in whole or in part using Airacer Credits is canceled by the Customer, treatment of the Credits will be governed by the cancellation terms applicable to that booking.

Credits applied toward valid cancellation charges, non-refundable amounts, operator charges, or other amounts properly due under the applicable booking terms may be treated as used and may not be reinstated.

Any refundable or unused portion may be reinstated as Airacer Credits in accordance with the applicable booking terms.

12. Operator Cancellation and Credit Reinstatement

If a booking paid in whole or in part using Airacer Credits is canceled, withdrawn, or materially changed due to operator or operational reasons, any refundable amount attributable to the portion originally paid using Airacer Credits may be reinstated as Airacer Credits, subject to applicable law and the applicable booking terms.

Amounts originally paid in cash or by another payment method will be handled in accordance with the applicable booking and refund terms.

Airacer is not required to reinstate Credits applied toward valid non-refundable Airacer fees, third-party charges, cancellation charges, or other non-recoverable costs.

13. Cash Redemption

Except where required by applicable law, Airacer Credits covered by this Policy are not redeemable for cash.

Promotional Credits, Service Credits, Goodwill Credits, Service Recovery Credits, Complimentary Credits, or other similar non-refund Credits have no cash redemption value except where required by applicable law.

This Section does not apply to Refund Credits, Customer deposits, or any situation in which a Customer is otherwise entitled to receive a cash refund.

14. Promotional and Special Credits

Promotional, complimentary, or special-purpose Credits may be subject to additional terms, including:

eligibility requirements;
expiration dates;
minimum booking values;
eligible routes or aircraft categories;
one-time-use restrictions;
blackout dates;
restrictions on combination with other Credits or offers; and
other specific conditions.

Any specific terms communicated when a promotional or special Credit is issued will apply in addition to this Policy and applicable law.

15. Misuse, Fraud, and Errors

Airacer may suspend, reverse, cancel, or refuse the use of Credits where Airacer reasonably determines that the Credits were:

issued in error;
obtained through fraud or misrepresentation;
duplicated;
improperly transferred;
used in violation of this Policy; or
associated with a disputed, reversed, fraudulent, or otherwise invalid payment.

Airacer may correct administrative, technical, or accounting errors affecting a Credit balance.

This provision does not permit Airacer to eliminate or reduce valid Credit rights contrary to applicable law.

16. No Guarantee of Future Pricing

Airacer Credits do not lock in or guarantee the price of any future charter flight or service.

Future bookings remain subject to then-current aircraft availability, operator pricing, market conditions, taxes, fees, and other applicable charges.

The Customer is responsible for any amount exceeding the available Credit balance.

17. No Periodic Holding Fees

Airacer does not charge dormancy, maintenance, administrative, inactivity, service, or similar periodic fees merely for holding an unused Airacer Credit.

This does not prevent Airacer from charging separately disclosed fees associated with an actual charter booking or service where permitted by applicable law.

18. No Waiver and Policy Changes

Any exception, extension, reinstatement, or other accommodation provided by Airacer in a particular case applies only to that case and does not create an obligation to provide the same treatment in the future.

Airacer may update this Policy from time to time.

Any changes will apply prospectively and will not materially reduce or eliminate rights attached to Credits already issued, except where permitted or required by applicable law.

19. Order of Precedence

If specific written terms applicable to a particular Airacer Credit conflict with this general Policy, the specific written terms communicated when that Credit was issued will control, subject to applicable law.

When Airacer Credits are applied toward a charter booking, the applicable Booking Confirmation, Charter Agreement, cancellation terms, refund terms, and other booking-specific written terms will also apply.

Nothing in this Policy limits any right that cannot lawfully be waived or restricted under applicable law.